CITIZEN’S CHARTER

NHA 2021 CORPORATE CITIZEN’S CHARTER HANDBOOK

Mandate
Estate Management Department (EMD)

• External Services
1. Permit to Mortgage
2. Permit to Re-Subdivide: Residential Lots
3. Request for Certification of Awards
4. Award of Residential Units
5. Transfer of Rights through Hereditary Succession and Disposition to Compulsory Heirs: Residential Units
6. Cancellation of Conditions and Restrictions on Title: Residential Units
7. Release of Title: Residential Units
8. Transfer of Ownership

Commercial and Industrial Estates Department (CIED)

• External Services
1. Disposition of Commercial/Industrial/Industrial Lots/Properties through Public Bidding
2. Disposition of Commercial/Industrial Lots/Properties through Direct Sale, Straight Lease or Lease with Option to Purchase (Estate Based)
3. Disposition of Commercial/Industrial Lots/Properties through Negotiated Sale
4. Cancellation of Conditions and Restrictions on Title: Commercial/Institutional/Industrial Lots/Units
5. Release of Title: Commercial/Industrial/Institutional Lots/Properties

Community Support Services Department (CSSD)

• External Services
1. Job Referral and Placement
2. Access to Skills Training/Scholarship Program (1-3 days Training Program)
3. Access to Sills Training/Scholarship Program, (5-10 days Training Program)
4. Access to Skills Training/Scholarship Program (10 Days – 3 months Training Program)
5. Access to Credit Assistance from Microfinance/Institutions

Housing Technology and Technical Research Department (HTTRD)

• External Services
1. Accreditation of Innovative Technologies for Housing (AITECH) Building System Application
2. Accreditation of Innovative Technologies for Housing (AITECH) Materials Only (Wall Panel/Material, Roofing, Floor System, Etc.
3. Accreditation of Innovative Technologies for Housing (AITECH) Septic Tank Application
4. Review/Evaluation of Resilient Housing – New Technology Building System
5. Review/Evaluation of Housing Plans and Site Development Plans of NHA Housing Projects (Contractors/Developers)
6. Review/Evaluation of Housing Plans and Site Development Plans of NHA Housing Projects (for Contractors/Developers)

• Internal Services
1. Review/Evaluation of Housing Plans and Site Development Plans of NHA Housing Project (Projects Php 50 Million and below)
2. Review/Evaluation of Housing Plans and Site Development Plans of NHA Housing Project (Projects above Php 50 Million)
3. Formulation of Guidelines and Memorandum Circular (MC) on Housing Design and Site Planning
4. Preparation and Development Housing Typologies/Models/Standard Design Using Conventional Building System (Small Scale: One Storey Dwelling Unit)
5. Preparation and Development Housing Typologies/Models/Standard Design Using Conventional Building System (Medium Scale: Community Facilities)
6. Preparation and Development Housing Typologies/Models/Standard Design Using Conventional Building System (Large Scale: Multi Storey Dwelling; Regional/District Offices)

Financial Management Department-Fund Sourcing Division (FMD-FSG)

• External Services
1. Pricing
2. Mortgage Take-out of Accounts under Guarantee Deposit
3. Approved pricing proposal under the government employees housing program (GEHP) for special take-out arrangement with HMDF/PAG-IBIG
• Internal Services
1. Collection Report for Outsourced Accounts

Financial Management Department (FMD)

• External Services
1. Issuance of Certificate of Budget Allocation (CBA)
2. Memorandum (Request for Funding)
3. Letter of Advice of Allotment (LAA)
4. Request for Fund Allotment (RFA)
5. Purchase Requisition (PR)
6. Purchase Order (PO)
7. Disbursement Voucher (DV)

Accounting

• External Services
1. Payment of Billings/Claims-Contractors/Developers
2. Payment of Billings/Claims-Suppliers/Service Providers
3. Issuance of Certificate to Contract/Developers-Certificate of Taxes Withheld and Remitted to BIR
4. Order of Payment
5. Validation of excess payment of beneficiaries

• Internal Services
1. Personnel Claims and other Remunerations
2. Cash Advance
3. Liquidation, Replenishment and Reimbursement
4. Order of Payment
5. Certification of Cash Accountability
6. Issuance of Certificate of Employees Contribution
7. Issuance of Certificate of Loan Payments
8. Assistance to Loan Application
9. Request for Copy of Accounting Documents/Records
10. Inspection of Supplies & Equipment Purchased

Treasury

• Internal Services
1. Cash Receipts from Various Clients
2. Preparation of Checks for Approved Disbursement Vouchers
3. Release of Checks
4. Release of P18,000.00 Interim Shelter Fund (ISF)

Freedom of Information (FOI)

• External Services
1. Request for Public Information (Simple)
2. Request for Public Information (Complex)

List of Offices
Feedback and Complaints Mechanism
Certificate of Compliance
Certificate of Compliance 2022